All shipping discrepancies must be reported within 5 business days of receipt of merchandise. Discrepancies reported after 5 business days will not be allowed.
All returns and warranties require a Return Materials Authorization number (RMA #), which may be obtained from our Returns Department. To ensure proper credit, please clearly mark the RMA# on the outside of the box with your returned merchandise. The Returns Department will tell you the most efficient means of return. All product returned without an RMA# will be subject to a minimum 15% restock fee.
Smelly Camper will repair, replace or give credit on defective products at its sole discretion. As a general rule, Smelly Camper follows manufacturer warranty policies when determining issues regarding repair, replacement, etc.
Returns of items that Smelly Camper special orders from the manufacturer will not be allowed. This includes items not in the catalog or unusually large quantities of catalog items.
Smelly Camper allows the return of non-defective items for up to 30 days after the invoice date. Any exception to this rule is at Smelly Camper’s sole discretion. If Smelly Camper, in its sole discretion, allows this type of return, a restocking fee of a minimum of 15% up to a maximum of 75% could be charged-especially if the item cannot be resold (i.e. the item has been used, price stickers are affixed, packaging is damaged, discontinued items, etc.).
No returns on food items, special orders (non-stock or large quantities of in line products), or discontinued items.
Orders returned by a freight delivery carrier as refused, bad address, or any other reason without prior notification or authorization will be subject to a minimum 15% up to a maximum of 75% restock fee at Smelly Camper’s discretion.
Warranty or defective products may take 10-15 business days for replacement.
Non-defective returns will receive purchasing credits only. No cash refunds.